Sears Appliance Repair

Full information about place Establishment, home goods store, car repair and food "Sears Appliance Repair" at South Orange Avenue & Walnut Street, Livingston, NJ 07039. Find out the full address, phone number, opening hours, customer reviews, map and photos.

Contacts

Categories:
Establishment   Home goods store   Car repair   Food  

Price level:
Moderately

Website:
searshomeservices.com

Address:
South Orange Avenue & Walnut Street, Livingston, NJ 07039
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Phone number:
+1 973-241-7036

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Opening times

Sunday 09:00am — 11:00pm
Monday 10:00am — 08:00pm
Tuesday 09:00am — 10:00pm
Wednesday 09:00am — 10:00pm
Thursday 09:00am — 10:00pm
Friday 09:00am — 10:00pm
Saturday 09:00am — 11:00pm
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Reviews about Sears Appliance Repair

  • Tommy Duong
    Nov, 30 2018
    ★ ☆ ☆ ☆ ☆
    I have to say the last service was a complete ripoff and scam. Sears refuse to refund me labor charges and parts after failing to fix my washer. I had them come out three times. The first time they came out, I was charged $291.67 (reasonable for a repair). Problem is the water leak continued. They came out again and wanted to replace more parts. $79 diagnostic fee. And who knows how much they would have decided to charge for the parts. Good thing the third guy that showed up put a stop to it. He literally told us this machine should be replaced, not repaired. That was what my first intention on calling them out for was. To get a clear answer on if I should have replace the unit, paying $79 was fine to get a clear answer from a service professional.

    Well now, I'm well over $370 just to be told machine should not have have been worked on.

    I quickly called to receive a refund on the additional labor fees and parts that I payed for believing it was the service center responsibility to tell a client if the washer was not repairable.

    I had a great response from the service center, they offered me the full refund. I was prepared to pay the $79 diagnostic fee, but that was gonna be refunded as well. That was fantastic.

    1 month in, no refund. I called back and now was told their offline team decided that it was not there problem. Denied the refund, never gave notice, and now the person on the phone repeatedly recited the same lines over and over "we have reviewed your claim and have determined we can not refund you, I UNDERSTAND where you are coming from, but our offline team have determined so" 10 times she recites the line to me. I ask for a manager and all she did was put in a new claim and hung up.

    Please avoid this nightmare.

    CLAIM#5090838

    Maybe someone out there in the Sears company can resolve this.

    Literally payed $370 for Sears to tell me I need a new machine.

    Spread the word, so your family and friends don't have this misfortune. Regrettably my 5 years warranty that I paid Sears expired 2 month before the machine broke down. The irony.
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Sears Appliance Repair

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